Following completion of Chapter 15, students should be able to:

1. Identify the functions of a manager.
2. Describe the benefits of short-term, long-term, and emergency planning.
3. Define the following terms:
   1. Authority
   2. Responsibility
   3. Delegation
   4. Accountability
   5. Unity of command
4. Read and construct an organizational chart identifying lines of authority and responsibility.
5. Prepare a written or oral report on the utility's operations.
6. Communicate effectively within the organization, with media representatives, and with the community.
7. Describe the financial strength of their utility.
8. Calculate their utility's operating ratio, coverage ratio, and simple payback.
9. Prepare a contingency plan for emergencies.
10. Prepare a plan to strengthen the security of your utility.
11. Set up a safety program for your utility.
12. Develop and implement capital improvement plans for your utility.
13. List and describe the types of funding sources available to the utility.
14. Collect, organize, file, retrieve, use, and dispose of utility records.

The main purpose of this chapter is to introduce students to the important aspects of management.

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