Following completion of this chapter, students should be able to:

1. Develop a profile of benchmark data survey respondents.
2. Prepare tables summarizing O&M benchmark data.
3. Evaluate collection system financial benchmark information.
4. Explain the importance of the training and certification of collection system O&M staff.
5. Help a collection system agency evaluate the level of service provided and identify any trends using benchmark data.
6. Prepare a summary of regulatory compliance for a collection system agency.

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