1. Describe the functions and duties of a manager and understand authority, responsibility, delegation, and accountability.
2. Handle personnel tasks and issues so that all job applicants and employees are treated equally, fairly, and professionally during the employee selection process, employee evaluations, and disciplinary meetings.
3. Communicate effectively about operations, financial status, and other aspects of your utility within the organization, with media representatives, and with the community. Use written and oral reports, organizational charts identifying lines of authority and responsibility, and calculations such as operating ratio, coverage ratio, and simple payback.
4. Prepare long-term and short-term plans, emergency plans (including contingency plans), security plans, safety programs, and water and energy conservation programs (including best management practices) for your utility.
5. Collect, organize, use, and dispose of plant records.
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